Live chat
In the corner of every page. Working hours, UK-based.
~2 min Open chat →Support · UK-based
Talk to a real person.
UK-based support. Live chat during working hours, email any time, and every reply comes from someone who’s actually held the hilts.
Choose your channel
Three ways to reach the workshop.
For anything longer than a quick question. Attach photos, order numbers, whatever helps.
~4 hr shopping@artsabers.comInstagram DM
For casual questions and community banter. Follow @artsabers.
Same day Message on Instagram →Or send us a note
Fill this in. We’ll come back to you.
Same team as the live chat and email — just async.
When we’re here
Honest hours. Honest response times.
Working hours
- Monday – Friday
- 09:00 – 17:00 GMT
- Weekends
- Live chat closed. Email + Instagram DM are monitored — response the next working day.
- Bank holidays
- Monitored, slower.
Response times
- Live chat
- ~2 min during working hours
- within 4 hours on working days · within 24 hours on weekends
- Instagram DM
- Same day, seven days a week
Common questions
The FAQ answers most of what people ask before they message.